Home/FAQ
FAQ2018-07-25T15:19:13+09:00
Recommended Specifications2020-02-13T22:20:47+09:00

Recommended specifications for E-SAKUGA is a device that supports the latest iPadOS,iOS,macOS
Please check the iPadOS official site, iOS official site macOS official site for the devices.
(As of Feb 2020)

About devices that are not recommended2018-07-22T23:39:42+09:00

We do not provide any support for devices that are not recommended. Thank you for you understanding. Please contact Apple Inc. for any issues.

I cannot see the reference video2018-07-22T23:23:28+09:00

Sometimes when you slide up to show the menu area, the reference video may appear blank. Please tap the area where the video should be, and the video should play. The video will display normally from the second time onward.

No tapping mark does not disappear2018-07-24T09:21:10+09:00

If the no tapping mark does not disappear, and the feature does not become active, then slide one page back or forward, and then move back to the current page to refresh.


No Tapping Mark

About mac OS2020-02-13T22:30:10+09:00

As for supporting macOS, the situation varies among users, so we would not be able to provide support. Please contact Apple Inc. for any issues.

E-SAKUGA recommends using iPad devices only.

The download does not start even after I purchased E-SAKUGA2020-02-13T22:31:04+09:00

Various causes can be thought of including: iPadOS,iOS,macOS or Apple Books (iBooks) version, device issue, network conditions, etc. Please contact Apple Inc. regarding this issue.

 
The key frames don’t move even if I tap them2020-02-13T22:32:18+09:00

Please check if the iPadOS,iOS,macOS in your device is supported. E-SAKUGA is not an app and is an e-book that relies on the e-reader application Apple Books (iBooks). There are cases in which Apple Books do not work properly in old devices and old iPadOS,iOS,macOS versions.
Please contact Apple Inc. regarding this issue.

The background is displayed awkwardly during Tapmation (iPhone)2020-02-13T22:32:47+09:00

Sometimes whey you view Tapmation in iPhone, the background of the Tapmation may appear broken. This is due to the specifications of Apple Books for iPhone. It would not cause any issues for using the book.

 
When I load Tapmation, the screen shrinks for a moment (iPhone)2020-02-13T22:33:17+09:00

When you load Tapmation on iPhone, sometimes the screen will shrink momentarily. This is due to the feature of Apple Books, and this should not cause any issues for viewing the book.

 
Apple Books closes while I try tapping2020-02-13T22:34:08+09:00

Various causes including the iPadOS,iOS,macOS or Apple Books (iBooks) version, device memory, etc. can be thought of. Please contact Apple if the issues persists.